We do understand impulse buying may always happen due to promotions and discounts and as a consequence, lemurkeys provides a casual returns policy to enable you to shop with confidence.
A “casual” return is any return of an item which is fit for the purpose of reselling and is solely returned based on buyer’s discretion. All the items that fall under casual return must be unused and in their original packaging with manufacturer seal intact.
We are afraid that we do NOT accept the casual returns of:
1. Digital items / Digital downloads
2. Any opened CDs, DVDs, Blu-ray and Games
3. Any perishable products (E.g. Food & Drinks, Periodic Magazines)
4. Any personalized products (E.g. Shavers & Headphones) that have been opened or tested
5. Any product that shows obvious signs of use
6. Any pre-owned products
7. Any product that was sold as part of a bundle, unless the bundle is returned
8. Any product that is listed on our webpage with the disclaimer: “Once bought, this item cannot be canceled or returned”
You are suggested to raise your return requests within 21 days after the order shipped.
We are pleased to process your return requests which have been accepted by customer service and please refrain from returning items unauthorized as this may cause handling delays – always contact us first for any case related to returns. Any unauthorized returns without notification may be declined.
For the general return process, please follow the procedure below:
Step 1: Forward us an email with your order number, reasons for returns/refund, types of returns and exchange and relevant information.
Step 2: Prepare and pack your returned items, specify the order number on the outer box and send the parcel(s) to the following address once the return request has been authorized. Note: Please make sure that the original box is unsealed
Step 3: Provide us with the name of the logistics provider, the tracking number and the receipt of the return postage (for Section B & C) via Email after sending the parcel(s).
You are highly recommended to send your return with the cheapest traceable shipping service via a reliable service provider (E.g. shipper) and we, unfortunately, cannot be held responsible for anything lost or damaged during transit. Due to limited resources, we apologize that mail collection is not available at the moment.
Please be noted that the return process generally takes about 2-3 weeks including the time required to receive a package as well as the processing and inspection time.